As an employer we have a duty of care to our staff to provide them with a safe environment where they can work.

In light of the UK Government’s guidance we are asking our staff to work from home wherever possible in order to inhibit the spread of the COVID-19 and to try and ensure they are not overly exposed.

We will continue to work with regulatory and health authorities to ensure that we keep up to date with current directives.

We have a responsibility to all our clients, current, past and future, so please be assured your key contacts will continue to correspond with you by email and/or telephone throughout this period.

Postal Correspondence

We are still able to post documents when requested. However, as the majority of our staff are working from home this may take longer than usual.

Financial Difficulty

We know lots of our clients are worried about the impact of COVID-19 on their finances. We understand this and we’re here to support you.

If as a result of COVID-19, you are experiencing temporary financial difficulties and would like to discuss your situation, you can do so as follows:

For Insurance Policy queries, please contact us in your usual way (either on the Customer Services number or through your Account Manager)

We will discuss your situation with you to establish if there are any measures which can be taken to assist you at this time.

For Payment queries, dependant on your Premium Finance provider, please contact:

Close Brothers Premium Finance (CBPF):

Tel:         0333 321 8566

Premium Credit Limited (PCL):

Tel:         0344 736 0340

Creation Consumer Finance:

Tel:         0371 376 9200


We hope you and your families continue to keep safe and healthy during this time.