The easiest way to get in touch is by calling us on 0161 874 8011, or by logging into My Policies where you can access your policy and our live chat service

Alternatively, we may be able to answer your question right away. Please see below for the most commonly asked questions.

Most departments can be contacted between 9am and 6pm Monday to Friday and 9am to 4pm Saturdays.

Any correspondence you receive will have a department number to call. However, our customer service team can help with general enquiries and can be reached on  0161 874 8011 .

You can log in to your My Policies account here.

The following actions can be taken in your account:

  • Renew your policy or check renewal date
  • View policy documents
  • Upload validation documents
  • Request no claims bonus
  • Speak to us using our live chat service

If you would prefer to write to us, our address is as follows:

Quoteline Direct
Clipper House
Chester Rd
Stretford, Sale
Manchester
M32 8AF

  • Contacting Quoteline Direct

  • Existing Customers : How to contact Quoteline Direct

  • How do I renew my policy

  • How long does it take for my vehicle to appear as insured in the DVLA database?

  • My Policies

  • Opening password protected PDF documents

  • Requesting copies of your documents

  • Uploading documents to the My Policies customer portal

  • Updating your contact information

  • Where are my documents?

  • What documents are acceptable as proof of address?