Home Security Alarm System FAQ

Components

What's the difference between the types of alarms systems?
What does the standard system consists of?
Will every room in my home have a PIR?

Installation

Can a PIR be installed in a garage or outhouse?
Can the system provide protection for my Caravan/Motor-Home or Boat when it's parked beside my home?
For what reasons would I need to obtain permission to have an alarm system installed?
When will my system be installed?
Will the installation damage my decor?
Where do the parts of the alarm go?
How long does the bell box sound for?

Keyfobs

What is a Keyfob?
How does the key fob know to set night time operation and how many different zones can be set?
Can different zones be set with varying sensitivity for pets?
Are there occasions when a new or another telephone line will need to be installed?

Keyholders

What is a Keyholder?
In what order would Keyholders and Careholders be contacted?
How many Keyholders are required?
What is required from a Keyholder?
What is the difference between Careholders and Keyholders?

Certification

What certifications and standards are held by the Monitoring Centre?
Why choose an SSAIB Certificated Provider?
How do people know my Security & Care system is Monitored?

Costs & Contracts

What service do I receive for my 83p per day monitoring and aftercare payments?
After the initial 36 months what contract period do I have to sign up to?
Are there any extra costs?

Moving House

What happens if I move house?
What happens to the system I leave behind?

COMPONENTS

What's the difference between the types of alarms systems?

Firstly we need to share a very important fact: the average burglary in the UK takes 5-6 minutes to perpetrate, hardly surprising when you think about it; the burglar wants to be in and out as fast as they can.

In the UK there are three main types of alarm system; bells only, police response and keyholder monitored. Bells only alarms are the most popular but the least effective; all that happens should the alarm be triggered is a bell or siren outside goes off. Recent legislation now prevents bells only alarms from sounding for more than 15 minutes and the local council can levy heavy fines for noise pollution should they sound for longer.

Police Response alarms are becoming less popular as it has been found that the Police can rarely attend in a meaningful time frame. All Alarm Receiving Centres (ARC's), otherwise know as Monitoring Stations have 3 minutes in which to verify if an alarm activation has been accidental or not. These 3 minutes also includes calling the keyholders and asking them to attend and lastly the Police. The Police respond to calls from Monitoring Stations in different ways depending on the Police region you live in. But as an average the Police respond to calls from Monitoring Stations within 1 hour and only if resources are available.

Keyholder Monitored Security is by far the most practical form of electronic security available today. Your MonitoredHaus Security & Care system is connected to the monitoring station via your phone line, if activated it sends a signal through to the Monitoring Station who contact your home within seconds. If no answer or an incorrect answer is given to the security questions then we call your keyholders. Any would be burglar has no idea if your keyholders live next door or across the road. This means that as far as they're concerned someone could be on the spot in seconds. Clearly this is rarely the case and we would never ask someone to go into a potentially risky situation but the burglar doesn't know this and therefore moves onto a softer target.

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What does the Standard system consists of?

  • 3 x wireless PIRs (Passive Infra Red).
  • 1 x wireless door contact.
  • 1 x remote keypad.
  • 1 x control panel.
  • 1 x wireless receiver unit.
  • 1 x dummy bell box with flashing LED.
  • 4 x key fobs.
  • 1 x internal sounder.
  • 1x Careholder neck pendant (where required)

In other words, everything that is necessary to secure the average UK home

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Will every room in my home have a PIR?

No, for us to be able to issue you with an SSAIB certificate of conformity we need to protect the main areas within your home. For homes with an upstairs this usually means that hallways, sitting rooms and dining rooms will have detection devices installed. If you live in a bungalow then we would normally install detection devices in the rooms where access from the outside can be easily made. Extra detection devices can be installed and we suggest you discuss this with your installation engineer when you meet him.

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INSTALLATION

Can a PIR be installed in a garage or outhouse?

External PIRs can be installed in outbuildings up to 150 metres away from the main control panel. However, there is a £30 charge for each external PIR.

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Can the system provide protection for my Caravan/Motor-Home or Boat when it's parked beside my home?

Yes, as long as it's parked within 150 metres of your home we can configure the system to monitor it. You will need to remove the detection devices from inside them when you're using them; we normally recommend that you simply put them in a draw at home. Please note there is a £30 charge for installing a PIR into a caravan or boat.

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For what reasons would I need to obtain permission to have an alarm system installed?

Rented or dual ownership homes and some grades of listed buildings may require planning permission or the owner's consent.

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When will my System be installed?

Once we have received your request for an installation we first run a credit check on you at the premises your system will be installed at, if the system is being installed at a different address then we ask that you provide us with the address of your previous home. Once this part of the process is complete we will write to you with the paperwork that needs completing and returning to us.

As soon as you return the pack our engineering department will contact you within 48 hours to make arrangements for the system to be installed within 10 working days.

If you need to have the system installed urgently, then we are usually able to process your order more quickly by using email and next day postage services.

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Will the installation damage my decor?

Our engineers do all they can to minimise any disruption to the decor of your home. We use wire-free detection devices so this removes unsightly wire runs. Where we have to run wires we do all we can to make sure they are either not seen or are tucked away in cupboards and the like.

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Where do the parts of the alarm go?

Most alarm systems consist of 2 PIRs (these are the small devices you see in the corners of rooms), a control panel that houses the main processor of the system and a bell box. The MonitoredHaus Security & Care System offers you a great deal more. A standard installation consists of a minimum of 3 wire-free PIRs, a neat and smart looking RKP (Remote Key Pad) which is normally located near the front door. The control panel of the system is tucked away either under the stairs or in a cupboard, a wire free door contact fitted to the main exit/entry door, we also install a radio transmitter and receiver, this enables communication between the various detection devices. On the outside of your home we install a bell box; this acts as a visual deterrent to would be burglars.

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How long does the bell box sound for?

As the MonitoredHaus Security & Care system is fully monitored the bell box on the outside of the property makes no sound, there is a 113dB sounder inside your home which automatically switches itself off after 10 minutes. The MonitoredHaus Security & Care systems bell box is installed as a visible means of deterrent and benefits from a flashing LED.

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KEYFOBS

What is a Keyfob?

Until the launch of the MonitoredHaus Security & Care system setting and un-setting security systems was fiddly to say the least. You had to walk to the control panel and either set the system with a key or by pressing a PIN number into the keypad. As this process takes time quite often householders just didn't bother setting the system.

Using MonitoredHaus keyfobs means that setting, part setting and un-setting your system couldn't be simpler; all you have to do is wave your keyfob past the RKP and the system will set, part set or un-set depending on what you want it to do. Each keyfob has its own identifier contained inside and there are over 4.3 billion combinations so there is an almost impossible chance of two being the same. Every installation receives 4 keyfobs so each member of your family can have their own; you even get a variety of picture stickers so they won't get mixed up. More Keyfobs are available should they be required at a price of £10 for 2.

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How does the key fob know to set night time operation and how many different zones can be set?

The panel can be set up to realise that if the front door is not opened it knows that you are not leaving the premises, it therefore assumes you are going upstairs so it performs 'Part Set' that will have been set up with the installer. You can set up as many zones as there are PIRs.

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Can different zones be set with varying sensitivity for pets?

We can supply a detector that ignores pets up to a mass size of 80lb, although the top half of the detector works as a normal PIR so consideration needs to be given to mounting, i.e. not looking at stairs or at the back of settees where cats can jump up.

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Are there occasions when a new or another telephone line will need to be installed?

The systems use a standard telephone connection. The control panel has a built in ADSL & Broadband filter. No further telephone lines are needed.

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KEYHOLDERS

What is a Keyholder?

A keyholder is someone you nominate to act for you in your absence; say, whilst you're away on holiday. These are normally neighbours, friends and family living not further away than 20 minutes from your home. If the system is activated we will first contact your home to ascertain if the system has been accidentally triggered, don't worry if it has been, we make no charge for activations and understand that sometimes children and grandchildren like to fiddle with things.

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In what order would Keyholders and Careholders be contacted?

When the system is first installed you will be asked for your Keyholders and Careholders details, and in what order you would like them to be contacted. This can include your own mobile number if required. If your Keyholder or Careholder details change in the future, a simple phone call to the 0845 number provided is all it will take to amend the details.

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How many Keyholders are required?

It is recommended that you have a minimum of 3 Keyholders.

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What is required from a Keyholder?

A Keyholder would ideally investigate an alarm activation and dial 999 in the event of any suspicious circumstances.

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What is the difference between Careholders and Keyholders?

Careholders are people we can call in the cases where you need personal assistance, perhaps because of a fall or feeling unwell. Simply pressing the button on your neck pendant sends a separate signal through to the monitoring station. The monitoring station knows that this signal has come from your neck pendant and that you need someone to help you. Firstly we will try and call you, this is to make sure that it hasn't be accidentally triggered, don't worry if you can't get to the phone as by not answering it means we automatically move to calling up your careholders. Careholders can be elderly neighbours who can assist you in times of personal difficulties but perhaps not be an ideal person to act as a keyholder where there is a remote possibility of them finding unwanted persons in your home.

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CERTIFICATION

What certifications and standards are held by the Monitoring Centre?

The Monitoring Centre has the highest level of certification possible and is certified under NSI's (NACOSS) Gold Scheme. Under this scheme the centre is accredited to ISO9001 Management system and works to European Standards for alarm systems (BS EN 50131, PD 6662) and to codes of practice for installation and configuration of intruder alarm systems (DD 243). All employees at the centre are screened according to BS 7858 by the Police.

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Why choose an SSAIB Certificated Provider?

When it comes to protecting your home from the potentially devastating impact of crime you can not afford to take any chances. SSAIB (Security System Alarms Inspection Board) check the following:

  • Personnel have been screened to the relevant British Standard.
  • Competence and experience of management and staff.
  • Insurance cover is relevant to the level and nature of work undertaken.
  • That best-practice standards are maintained.
  • That sufficient staff and resources are employed to provide the services offered.
  • Compliance with all relevant standards and codes of practice, British or European.
  • Identity cards are carried

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How do people know my MonitoredHaus Security & Care system is monitored?

All MonitoredHaus Security and Care systems are fully monitored. With every installation we provide a small disc which we would ask you to display near your front door in the holder provided. It is similar in size to a car tax disk and clearly shows that your system is operational and fully monitored.

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COSTS & CONTRACTS

What service do I receive for my 83p per day monitoring and aftercare payments?

Keeping the system operating correctly at no further costs to you:

  • If it breaks we fix it.
  • If you are having trouble using it we retrain you.
  • If you build an extension to your home and you need more devices we normally fit these free of charge.
  • The system is constantly monitored, anything found to be not working or getting close to operating outside of acceptable tolerances we repair or replace free of charge.
  • We replace batteries when needed free of charge

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After the initial 36 months what contract period do I have to sign up to?

The contract continues on a monthly basis, with a 3-month cancellation period.

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Are there any extra costs?

Additional costs only apply should you wish to expand the coverage of your system. Prices on application.

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MOVING HOUSE

What happens if I move house?

Simply call us and we'll make arrangements for settlement statement to be sent to you. The settlement amount is usually a percentage of the outstanding contract. If you want a system in your new home we make a small administration charge and ask you to sign a new aftercare contract. Depending on the size and layout of your new home we do not normally charge for the installation.

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What happens to the system I leave behind?

We turn the functionality of the alarm off remotely, then shortly after the new owners of the property move in we will contact them to see if they want to use our services. If so, we'll send an engineer in to service the system, remove all of your old key-fobs and replace them with new ones. We will of course ask the new home owners to sign our standard aftercare contract.

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