12 July 2010
Leading insurance broker Quoteline Direct expands commercial department despite the Credit Crunch
With the financial services industry having been hit hard by the Credit Crunch it's great to hear some good news: Manchester-based insurance broker Quoteline Direct have expanded their Commercial Insurance department and opened new offices in Liverpool.
"In tough economic times it's more important than ever to listen to your customers' needs" begins Group Director Paul O'Gorman "and that means delivering lower premiums and a higher standard of service than other commercial insurance brokers. So we set to work:"
"The first step was to move our growing commercial department into new offices in Liverpool. Bringing the team together under a single roof has allowed us to streamline the department and make savings we can then pass-on to our customers" continues Paul.
"The next step was to use the industry-muscle that we have built-up over the past 40 years to renegotiate even more competitive terms with our suppliers. As a market leader we are in a strong enough position to hammer-out some great deals, some of which, you won't find anywhere else".
"As well as cutting premiums we took a long-hard look at other ways we could improve customer experience" explains Paul. "We are strong believers in 'good old fashioned' customer service and find it's often best to do commercial business in person or over the phone. However, it's the 21st century and, being one of the personal lines Internet pioneers, we understand the importance of being able to get a quote and arrange cover online".
"The fact that commercial insurance products tend to be more complicated than domestic products explains why they haven't been available online... until now. So we decided to invest in the technology to allow customers to arrange online cover when it best suits them not us.
"Our innovative 'Quote & Buy' system is already live for: Tradesman's Insurance, Commercial Combined Insurance and Professional indemnity Insurance; and we plan to roll-out the system for a number of other products by the end of the year.
"With new offices, new products, new deals and new technology our commercial team has been flat-out and I'd like to say a big 'thank you' for all the effort" concludes Paul.
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